Returns & Exchanges
Due to the perishable nature of our artisanal food products, we offer a 30-day satisfaction guarantee to ensure you love every drop. If your order arrives damaged or fails to meet our high standards, our team is here to make it right with a replacement or refund.
Contact Support
Reach out to our customer care team via email with your order number and a brief explanation of the issue.
Submit Documentation
For items damaged during transit, please include clear photographs of the packaging and the affected product for our records.
Review Process
Our quality assurance team will review your request within 2 business days to determine the best resolution for your specific case.
Resolution Delivery
Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing